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Privacy

Privacy policy

Plain language. No dark patterns. Here is exactly what we collect, why, and how to opt out at any time.

Last updated · October 4, 2026

The short version. The care-path guide runs in your browser and does not send its answers to Viva. If you ask us to email your result, that email is a short note with a link to pricing. It does not include your answers or a membership name. The contact form sends the details you enter so we can answer your non-clinical request. A call or text request sends your name, mobile number, and whether you prefer a call or text. Educational email is optional and requires a separate opt-in. We do not sell personal information.

The free-guide signup collects your email address and explicit email-update consent to deliver the requested guide and add you to the Viva email list. It does not receive your Find My Protocol selections or result. We record the consent version and time, and preserve existing unsubscribe preferences. Security checks and rate limits help protect this form from abuse.

At the end of Find My Protocol you can choose to have a note emailed to you. That optional form sends your email address and whether you also want Viva email updates. It does not send your answers or the membership names on your screen. The email links to our pricing page. We do not store your answers or membership names. If you tick the email-updates box, we add you to the same Viva email list as the free guide and record the consent and its source. If you leave it unticked, we send the note and do not add you to the list.

From the contact page and community contact form, we collect the name, email address, optional phone number, non-clinical topic, and marketing preference you submit. The form does not include an open message field. Please do not send symptoms, diagnoses, lab results, medication details, or other clinical information through this website or ordinary email.

Find My Protocol call or text request: your name, mobile number, and whether you prefer a call or text. We use it only to respond to that request. Reply STOP to opt out of texts. Texts are not for health details. Use the patient portal for clinical questions.

Our hosting and security providers process ordinary request information, such as IP address, browser and device data, requested URL, timestamps, and security signals. The contact form does not send campaign tags. Links to our booking site may include a short tag for that link. We do not send search-term tags or care-path answers.

The anonymous care-path guide stores its current progress only in the page while you use it. Its answers are not added to a URL, browser storage, analytics event, contact submission, or email. Seeing your result never requires an email address.

We use contact details to respond to the topic you select, protect the form from abuse, and maintain the operational record of that exchange. If you affirmatively select the optional email checkbox, we also send occasional practice updates and new educational articles. You can withdraw that permission at any time.

  • Resend · our email delivery vendor. It sends contact confirmations, practice notifications, the optional results note, the guide email, and, for people who opt in, educational email. Those messages include the name, email address, or phone number needed to deliver them. They do not include care-path answers or membership names. Resend may keep a copy of sent messages for a limited time. Viva does not save quiz answers or membership names. Delivery events such as sent, delivered, bounced, complained, opened, or clicked may be reported to Viva.
  • Cloudflare · hosts and protects this website and provides the Turnstile anti-bot check on public forms. It processes the request and security data needed to provide those services. Cloudflare may also collect page-performance measurements, such as load time, through the beacon at /cdn-cgi/rum, and bot-detection signals. These do not include form entries or quiz answers.
  • GlossGenius · handles appointment booking and payments when you book a visit. They have their own privacy policy and we never see your full card details.

Instagram content

Community pages may show images from Viva’s public Instagram account. When those images load, your browser contacts Meta’s image servers, which receive ordinary request information such as your IP address. Viva does not load Instagram embed scripts or collect your Instagram login. Opening a post takes you to Instagram, where Meta’s privacy practices apply.

This public website is not the practice's channel for protected health information (PHI). The care-path guide is anonymous. An optional results email does not include your answers or a membership name. The contact form is limited to non-clinical topics. Do not share medical details, lab results, symptoms, diagnoses, or medication information through a site form, a text, or regular email.

Once you become a patient, clinical communication moves into the patient portal (Charm Health). This website and regular email are not for health information. Lab orders, medication shipments, dose adjustments, and provider messaging happen in the portal, not through this website or generic email. You receive our Notice of Privacy Practices during intake, which describes how PHI may be used and disclosed, and your rights as a patient.

If you need to discuss clinical care, use the patient portal or call the practice for instructions. Do not rely on this website for urgent or emergency communication; call 911 for an emergency.

Viva does not add advertising pixels or session-replay tools to this site. Cloudflare may collect page-performance measurements, such as load time, through the beacon at /cdn-cgi/rum, and bot-detection signals. These do not include form entries or quiz answers. Cloudflare, Turnstile, GlossGenius, and other third-party services may use storage or process device data under their own policies when you use those services. Review the booking provider's policy before entering information there.

Contact requests may remain in the practice mailbox and its email provider for operational, security, and legal needs. Limited delivery event logs are configured with a 90-day expiration. Unsubscribe and suppression records may be kept longer so Viva can honor your choice. Clinical records have separate retention requirements and live in the patient system, not the marketing form or care-path guide.

Subject to applicable law and appropriate identity verification, you may ask Viva to:

  • Ask what we have about you
  • Correct it
  • Delete it
  • Provide a copy in a usable format where required
  • Opt out of all marketing email

For PHI held in your patient record, you have the rights described in our Notice of Privacy Practices, including the right to access, amend, and request an accounting of disclosures of your PHI. Email info@vivawellnessco.com to exercise any of these rights.

Privacy rights and exceptions vary by state, the type of information, and whether a law applies to a particular organization. Residents of Texas, Colorado, Florida, Iowa, or another jurisdiction may send a request using the contact information below. Viva will verify and respond to requests as required by applicable law. Rights concerning patient records are described separately in the Notice of Privacy Practices.

Viva evaluates suspected incidents and provides notices to affected people or regulators when required by applicable law. Different rules may apply to website contact data and protected patient information.

Every marketing follow-up email includes unsubscribe instructions. You can also use our email-preferences page, reply “stop” to a marketing email, or email info@vivawellnessco.com. We cancel scheduled marketing follow-ups when your request is received.

Our services are for adults eighteen and older. We do not knowingly collect information from anyone under eighteen. If you believe a minor has submitted information through this site, email us and we will delete it promptly.

If we change how we handle information, we will update this page and revise the date at the top. We may provide additional notice when a change materially affects information already collected.

Email info@vivawellnessco.com or call (737) 210-7283. For HIPAA complaints, you may also contact the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr. You will not be retaliated against for filing a complaint.

Viva Wellness Co. · 5900 Balcones Dr #19640, Austin, TX 78731