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Terms

Terms of service

The terms that govern your use of this website and our memberships. Plain language, short paragraphs, no surprises.

Last updated · September 5, 2026

The short version. This website is informational. Visiting it does not create a patient relationship. The first visit is $199 with a $50 booking deposit. Memberships renew monthly. Cancel through the booking portal at least seven days before your next billing date. On a medication membership, if a multi-month supply has already been dispensed and is not fully paid, the remaining unpaid balance for that supply is due when your membership ends. Concierge membership payments are non-refundable.

You are eighteen years or older. You are using this website for personal, non-commercial purposes. You will not attempt to disrupt the site, scrape it at scale, or use it in any way that violates law.

Everything on this site, including the anonymous care-path guide and the blog, is educational. Reading any of it does not establish a doctor-patient or provider-patient relationship. It is not a substitute for individual clinical evaluation.

Clinical care begins when you book a telehealth visit, complete intake, and the provider accepts you as a patient. From that point forward, all clinical communication happens in our patient portal (Charm Health), not on this website or in generic email.

Membership tiers, what they include, and our cancellation policy are listed in detail on the Pricing page. The key points:

  • TRT All-Inclusive and the metabolic plans: Membership renews monthly. Submit a cancellation request through the booking portal at least seven days before your next billing date to stop the upcoming renewal. If a multi-month medication supply has already been dispensed and is not fully paid, the remaining unpaid balance for that supply is due at termination. Payments already made toward that supply are credited.
  • Viva Concierge Access is $99/month and renews monthly. Submit a cancellation request through the booking portal at least seven days before your next billing date. Membership payments are non-refundable; medications, labs, and pharmacy costs are separate.
  • Missed visits or refill requests do not pause charges or create a refund.
  • Pharmacy delays, shipping issues, and shortages do not qualify for refunds under the medication-plan terms; reasonable alternatives will be offered. Maintain an active payment method.
  • Medication, supplies, delivery, and labs are included only where the selected membership expressly lists them and only when clinically appropriate.
  • We accept FSA and HSA. Insurance is not applied to membership fees but may apply to labs and non-compounded medications.
  • Every treatment requires provider review and approval. We do not dispense based on a checkbox.

Viva Wellness Co. is a one-hundred-percent telehealth practice operated by licensed providers. We currently see patients in Texas, Colorado, Florida, and Iowa. Our provider is licensed in Texas, Colorado, and Iowa, and registered to provide telehealth in Florida. If you are physically located outside these states at the time of a visit, that visit cannot proceed.

When prescribed, compounded medications are dispensed by a pharmacy operating under Section 503A of the Federal Food, Drug, and Cosmetic Act. Compounded drugs are not FDA-approved, and FDA does not review their safety, effectiveness, or quality before dispensing. FDA also does not approve or license pharmacies. Patients should ask which pharmacy would dispense a prescription and review available product-specific information before deciding. A membership selection never guarantees a prescription, and an FDA-approved option may be considered when available and appropriate.

The first visit costs $199. A $50 deposit is due at booking. If you have questions about how the deposit is applied, contact Viva before completing payment. Appointment changes, late arrivals, refunds, and payment processing may also be governed by the policies displayed in the GlossGenius booking flow and the clinical or financial documents presented during intake. Review those terms before completing payment.

All content on this site, including text, images, articles, and the Viva Wellness Co. wordmark, is our property or licensed to us. Personal reading and reasonable sharing is encouraged. Republishing without attribution or commercial use without written permission is not.

This website is provided as-is. While we keep it accurate, we make no warranty that it is error-free or always available. To the extent permitted by law, our liability for any issue arising from your use of this website is limited to the amount you paid to access it, which for this website is zero. Clinical care under an active membership is separately governed by the documents you sign at intake.

This website is not monitored for urgent clinical needs. Call 911 or go to the nearest emergency department for an emergency. Existing patients should use the patient portal for non-emergency clinical communication.

We may update these terms. When we do, we will revise the date at the top. Continued use of the site after an update means you accept the revised terms.

These terms are governed by the laws of the State of Texas. Any dispute that cannot be resolved by ordinary conversation will be handled in the courts of Travis County, Texas.

Email info@vivawellnessco.com or call (737) 210-7283.

Viva Wellness Co. · 5900 Balcones Dr #19640, Austin, TX 78731